Error Guide

iOS > UI Clipping Issue During Chat

// This issue may occur on iOS if the required meta tag is not set properly.
// To prevent pinch-zoom and ensure that the UI fits the device screen width,we recommend adding the following viewport settings. 
<meta name="viewport" content="width=device-width, initial-scale=1.0, minimum-scale=1.0, user-scalable=no">

Guest Login Occurs Even After JWT Token Is Set

If you're using JWT authentication according to the Saucelive Player Authentication Guide and Generate JWT Token but the user is still being logged in as a guest, please double-check the following:

window.SauceLiveLib.setInit({ broadcastId: liveId });
window.SauceLiveLib.setMemberToken(jwt);
window.SauceLiveLib.load('sauce_live')

✅ Checklist

Have you included "typ": "JWT", "alg": "RS256" in the JWT header?
Are you using the correct PEM key issued to you when creating the JWT?
Is the final token properly base64-encoded?
Are all required fields in the payload properly included?

Parameter	Type	Required	Default	Description
partnerId	string	true	None	Your issued partner ID
memberId	string	true	None	Unique user ID from your system
nickName	string	true	None	Nickname to be shown in chat (Note: Use masking if displaying real names)
memberType	string	true	None	Viewer type (1 for member, 0 for guest)
age	string	false	etc	Age group for analytics (e.g., `10`, `20`, `30`...)
gender	string	false	e	Gender for analytics (`m` for male, `w` for female, `e` for other)

Product Click or Feature Not Working

If you do not implement the required Saucelive Bridge functions in your code, some features (like product clicks) may not work as expected.

For more details, refer to the Saucelive Player Bridge Guide .